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Service Delivery Policy

Last updated 19 August 2026

Helixtop is a software service delivered over the internet. Nothing is shipped physically, so no delivery charges or shipping timelines apply.

When your service starts

Immediately. Once your payment is confirmed, your workspace is created automatically and you are taken straight into it. This normally takes under a minute.

How you access it

At your own web address in the form yourcompany.helixtop.com, using any modern web browser on a computer, tablet or phone. There is nothing to install.

What is included

Your workspace, configured for your business, with all the applications in your plan enabled, hosting, nightly backups, and support by email.

If something does not arrive

If your workspace is not ready within 30 minutes of a successful payment, contact info@helixtop.com or +91 62820 65969 and we will resolve it or refund you in full.

Support hours

Monday to Saturday, 9:30 am to 6:30 pm IST, excluding public holidays. Email is answered within one working day.

Helixtop

Business software for growing Indian companies.
Sales, invoicing, stock and people in one place.

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