Refund & Cancellation Policy

Last updated 19 August 2026

Cancelling your subscription

You may cancel at any time by writing to info@helixtop.com or from within your workspace. Cancellation takes effect at the end of the period you have already paid for. Your workspace stays available until then.

Refunds

• Within 7 days of your first payment — if the service does not work for your business, tell us within 7 days of your first payment and we will refund that payment in full.
• After 7 days — subscription fees already paid are not refundable. You keep access until the end of the paid period.
• If we cannot deliver — if a fault on our side makes the service substantially unusable and we cannot fix it within a reasonable time, we will refund the affected period.

How refunds are made

Approved refunds are returned to the original payment method through Razorpay. Refunds are initiated within 5 working days of approval; how long the money takes to appear depends on your bank, typically 5 to 10 working days.

What is not refunded

Charges for periods already used, and any custom work, data migration or training already carried out at your request.

Your data on cancellation

You may request a full export of your data at any time before or within 60 days after cancellation. After 60 days the workspace and its backups are deleted.

Questions

Email info@helixtop.com or call +91 62820 65969. We reply within two working days.